Terms & Conditions rama2 – Complete Guidelines for All Members in Malaysia

Welcome to rama2, an online casino platform operated under a recognised licence and dedicated to meeting the entertainment needs of players in Malaysia. This Terms & Conditions document (hereinafter referred to as the "Terms") constitutes a legally binding agreement between you ("Member" or "User") and rama2 ("Platform", "We", "Us").

By visiting, registering, logging in to or using any of the services available at rama2, you hereby acknowledge that you have read, understood, and agree to be bound by all provisions contained in these Terms. If you do not agree with any part of these Terms, you are advised not to use the rama2.

These Terms apply to all users regardless of how they access the platform — whether via a web browser on a desktop, an Android or iOS smartphone, or any other device used to access the services rama2 in Malaysia.

To register and use the services of rama2, you must meet all of the following eligibility criteria:

• Be at least 18 years old at the time of registration. Minors is not permitted use this platform under any circumstances.
• Register using accurate, complete and truthful personal information. Providing false information is a serious violation that may result in immediate account termination.
• Has never had an account previously terminated for a breach of the Terms by rama2.
• Act on your own behalf only — opening an account on behalf of another person or entity is strictly prohibited.
• Have full legal capacity to enter into a valid and binding agreement under Malaysian law.

rama2 reserves the right to verify member eligibility at any time and may request supporting documents such as a Malaysian identity card (MyKad) or passport if deemed necessary. Failure to comply with verification requests within the stipulated timeframe may result in account suspension or termination.

The registration process at rama2 is designed to be as straightforward as possible — all you need is an active Malaysian phone number and a password to get started. However, there are a few important things to understand regarding the management of your account:

• Only one account is permitted per individual. Anyone found to hold two or more active accounts at rama2 will face the risk of having all associated accounts terminated and all balances and bonuses forfeited.
• Your password is your responsibility. Never share your account password rama2 your credentials with anyone. We will never ask for your password through any communication channel.
• Report any suspicious activity immediately. If you suspect your account has been accessed without authorisation, please contact the rama2 immediately via live chat or email.
• Identity verification (KYC). To process withdrawals exceeding a certain amount, or when suspicious activity is detected, rama2 reserves the right to request full identity verification, including valid proof of identification documents.

rama2 supports a wide range of convenient, fast, and secure local Malaysian payment methods. All deposits are made in Malaysian Ringgit (RM) with no transaction fees charged by rama2. Available deposit methods include:

• Touch 'n Go eWallet — instant deposit via the Touch 'n Go app.
• DuitNow — instant transfer using your phone number or IC number.
• GrabPay — easy deposits via the Grab app.
• Boost — Malaysia's popular e-wallet with instant deposits.
• ShopeePay — deposit via the Shopee ecosystem.
• FPX (Internet Banking) — including Maybank2u, CIMB Clicks, Public Bank Biz and other major Malaysian banks.

The minimum deposit amount at rama2 is RM10. Funds will be credited to your account within minutes of a successful transaction. If your deposit has not been credited within 15 minutes, please contact our support team with proof of payment for prompt investigation.

rama2 only accepts deposits from payment methods registered under the same member's name. Deposits from third parties will not be accepted and will be returned. This is a protective measure to prevent financial fraud and safeguard the integrity of our platform.

Withdrawing funds from your account rama2 you are subject to the following conditions, which must be fully complied with:

• The minimum withdrawal amount is RM30 per transaction.
• All withdrawals must be made to the same payment method used during deposit, or to a bank account held in the same member's name. Withdrawals to third parties are strictly prohibited.
• Before your first withdrawal is processed, basic identity verification may be required to ensure the security of your account.
• Any bonus that has not met the rollover requirements cannot be withdrawn until those conditions have been fully satisfied.
• Withdrawal processing times range from 5 minutes to 4 hours depending on your membership tier and chosen method. VIP members enjoy faster processing.

All bonuses and promotions offered by rama2 is subject to rollover requirements and specific conditions stated alongside each offer. The following are general guidelines that apply to all bonus types at rama2:

• Welcome Bonus: Available to new members making their first deposit only. Cannot be claimed more than once under any circumstances.
• Rollover Requirement: Every bonus carries a rollover requirement that must be met before any bonus funds can be withdrawn. These requirements are clearly stated in the terms of each promotion.
• Bonus Validity Period: Unused bonuses or unfulfilled rollover requirements that expire within the designated validity period will be automatically forfeited without any compensation.
• Bonus Abuse: rama2 reserves the right to void bonuses and associated winnings if any attempt to abuse the bonus system is detected, including the creation of multiple accounts, coordinated betting, or strategies designed to exploit promotions unfairly.
• One Active Bonus at a Time: Players may not activate two or more promotional bonuses simultaneously unless otherwise stated in the specific terms of the promotion concerned.

All outcomes rama2 regarding bonus disputes is final. If you believe there has been an error in the award or calculation of your bonus, please contact our support team within 48 hours for an investigation.

All games available at rama2 — including online slots, live casino, card games and other games — are operated in accordance with the rules and technical parameters set by the original game developers. The RTP (Return to Player) values displayed are officially configured figures and have not been modified by rama2.

• All games use independently certified random number generators (RNG) — ensuring every outcome is truly random and free from any external influence.
• Should a technical issue occur during a gaming session, rama2 reserves the right to void the round in question and return the stake amount to your account balance.
• Winnings obtained as a result of a technical glitch, software error, or system malfunction are considered void and will not be paid out.
• Game records stored by the server rama2 is the definitive record for all disputes relating to game outcomes.

To ensure a fair and safe experience for all users, rama2 strictly prohibits the following conduct:

• Registering for or using more than one account on rama2 at any time.
• Using automated software, bots, scripts or any other technological tools to play or manage an account on rama2.
• Colluding with other players to manipulate game outcomes or to abuse the bonus system.
• Exploiting pricing errors, incorrectly displayed odds, or any technical anomalies within the system rama2.
• Attempting to hack, disrupt, or gain unauthorised access to any part of the technical infrastructure. rama2.
• Using the rama2 for any activities related to money laundering or the financing of illegal activities.
• Providing false personal information or falsifying your identity during the registration or KYC verification process.

Any breach of these rules will result in immediate action, which may include account suspension, permanent account termination, forfeiture of balances and bonuses, and reporting to the relevant authorities where required under Malaysian law.

rama2 takes the privacy and security of your personal data very seriously. All data you provide to us is protected in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and governed by our separate Privacy Policy.

By registering at rama2, you grant us permission to collect, store, and process your personal data for the following purposes:

• Identity verification and compliance with KYC requirements.
• Processing deposits, withdrawals, and other financial transactions.
• Sending service communications and relevant promotional information.
• Monitoring of gaming activity for security and fraud prevention purposes.
• Service improvements and user experience enhancements on the platform rama2.

Your data will not be sold or shared with third parties for marketing purposes. For full details on how we manage your data, please read Privacy Policy ours.

You may close your account rama2 at any time by contacting our support team. Any eligible balance will be returned to you in accordance with the standard withdrawal procedure once all necessary security checks have been completed.

rama2 also reserves the right to suspend or terminate your account under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Suspected or confirmed fraudulent activity, money laundering or any other illegal activity.
• Failure to complete identity verification within the stipulated timeframe.
• Requests from legitimate Malaysian law enforcement authorities.
• Accounts that have been inactive for 12 consecutive months with no login activity or transactions.

To the extent permitted under Malaysian law, rama2 shall not be liable for any indirect, consequential, incidental, or arising losses resulting from the use of our platform, including but not limited to:

• Financial losses resulting from game outcomes — all games on rama2 involves financial risk that should be understood before playing.
• Service disruptions caused by factors beyond our control, such as internet outages, network issues, or force majeure events.
• Losses resulting from unauthorised access to your account due to your own negligence in safeguarding your login credentials.
• Payment processing delays caused by third-party payment service providers.

Maximum total liability rama2 to any member under any circumstances shall not exceed the total deposits made by that member in the 30 days preceding the relevant claim.

rama2 is committed to promoting healthy and responsible gaming habits among all our members in Malaysia. Online gaming is entertainment — it should never be used as a source of income or a means of resolving financial difficulties.

We offer a range of self-control tools that you can activate at any time through your account settings:

• Daily/Weekly/Monthly Deposit Limits: Set the maximum amount you can deposit within a given period.
• Loss Limit: Set a limit on the amount you are willing to lose within a given period.
• Cooling-Off Period: Take a temporary break from gaming for 24 hours, 7 days or 30 days.
• Full Self-Exclusion: Close your access to rama2 for a minimum period of 6 months should you feel it is necessary.

If you or someone you know needs help with problem gambling, please reach out to us via the Responsible Gaming us for information and support resources available in Malaysia.

rama2 reserves the right to amend, add or remove any part of these Terms & Conditions at any time at our sole discretion. All amendments take effect immediately upon being published on this page.

We will endeavour to notify members of significant changes via email or in-platform notifications. However, it remains your responsibility to review this Terms & Conditions page periodically to ensure you are always aware of the latest applicable version.

If you have any questions, concerns, or feedback regarding these Terms & Conditions or any aspect of the rama2, our team is ready to assist through the following channels:

• Official Email: [email protected] — typical response time is under 4 hours.
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the platform — typical response time is under 2 minutes.
• FAQ: Visit the FAQ us for quick answers to commonly asked questions.

For formal complaints, please email [email protected] with the subject line "Formal Complaint" followed by your account number. We are committed to thoroughly investigating every complaint and providing a response within 48 business hours.